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| Customer Rapport Building By Phone | Views: 645 |
| Oct 15, 2004 9:02 pm | | Customer Rapport Building By Phone | # |
Karen Maher | | Do you think there are methods of reaching a customer and getting them to respond positively in less than 20 seconds after your introduction? Private Reply to Karen Maher |
| Oct 16, 2004 2:05 am | | re: Customer Rapport Building By Phone | # |
Lamar Morgan 954-603-7901 | | Karen,
Is this a guestion you are asking because you do not know the answer> Or, is this a question you have the answer to and want to see what we think? Personally, I have never heard of a person introducing himself on a "cold call" and getting a positive response in less than 20 seconds - unless you mean the person being called stayed on the phone rather than hung up.
Lamar Morgan
CDMM
"We deliver*...customers!"
> Karen Maher wrote:
> Do you think there are methods of reaching a customer and getting them to respond positively in less than 20 seconds after your introduction? Private Reply to Lamar Morgan 954-603-7901 |
| Oct 16, 2004 7:12 am | | re: Customer Rapport Building By Phone | # |
Paul Bradley Cordle | | Hi Karen,
Sure. I can do it in less than 5!
"Is this Karen?"
"Yes"
Done! LOL
All kidding aside, it depends on what you mean by "respond positively". It's possible to get someone to agree to a follow-up call within 20 seconds, but very highly unlikely to get a sale.
Can you clarify what you're asking for in terms of positive response?
Warm regards,
Paul Bradley Cordle
Profit Improvement Consultant
> Karen Maher wrote:
> Do you think there are methods of reaching a customer and getting them to respond positively in less than 20 seconds after your introduction? Private Reply to Paul Bradley Cordle |
| Oct 16, 2004 8:10 am | | re: re: Customer Rapport Building By Phone | # |
Jonathan Weaver | | hey Lamar...
you ask good questions...
perhaps Karen does know an answer...
but I will give you a scenario that it does happen...
prospect is called and homework was done prior to the "cold call"
I introduce myself and say
I am calling you today because your company is enrolled in "progam x" and based on a feasability study we did, we have a progam that has a 400% ROI from day one (representing an additional _________$ to your bottom line annually)that leverages your excellent decision to participate in program x.
We have a 15 minute presentation that walks you through our thesis at the end of which, you will make a better decision on your use of Progam x, even if that means you never do business with us.
If you look into your calendar Mr. prospect, when would be the first time we could schedule 15 minutes?
"The Truth" about cold calls... is this...
you are selling the client on a premise to meet...
not a product or service...
If you have homework done and they recognize you have demonstrated what's in it for them, limited our expectation of the meeting and been credible that the meeting won't take more time than they are willing to give...
YOU WILL GET A POSITIVE RESPONSE!
you may not always get the appointment... but you will get a positive response!
call me at 905 479 7979 x 326 if you want to discuss!
> Lamar Morgan wrote:
> Karen,
>
>Is this a guestion you are asking because you do not know the answer> Or, is this a question you have the answer to and want to see what we think? Personally, I have never heard of a person introducing himself on a "cold call" and getting a positive response in less than 20 seconds - unless you mean the person being called stayed on the phone rather than hung up.
>
>Lamar Morgan
>CDMM
>"We deliver*...customers!"
>
>
>> Karen Maher wrote:
>> Do you think there are methods of reaching a customer and getting them to respond positively in less than 20 seconds after your introduction? Private Reply to Jonathan Weaver |
| Oct 16, 2004 2:18 pm | | re: Customer Rapport Building By Phone | # |
John Bach | | I believe a sales call, set up like a basic survey will get you farther than a 'direct to the point' sales call.
> Karen Maher wrote:
> Do you think there are methods of reaching a customer and getting them to respond positively in less than 20 seconds after your introduction? Private Reply to John Bach |
| Oct 17, 2004 11:56 pm | | re: re: Customer Rapport Building By Phone | # |
Jonathan Weaver | | John do you consider a "cold-call" to be a "sales-call?"
or are you suggesting once we have an appointment that you are now on a "sales call"
> John Bach wrote:
> I believe a sales call, set up like a basic survey will get you farther than a 'direct to the point' sales call.
>
>> Karen Maher wrote:
>> Do you think there are methods of reaching a customer and getting them to respond positively in less than 20 seconds after your introduction? Private Reply to Jonathan Weaver |
| Oct 18, 2004 3:52 am | | re: re: re: Customer Rapport Building By Phone | # |
John Bach | | Yes, my initial cold calls are sales calls. I just think you get a better response when you call with a simple survey, than "do you want to buy..."
> Jonathan Weaver wrote:
> John do you consider a "cold-call" to be a "sales-call?"
>
>or are you suggesting once we have an appointment that you are now on a "sales call"
>
>
>> John Bach wrote:
>> I believe a sales call, set up like a basic survey will get you farther than a 'direct to the point' sales call.
>>
>>> Karen Maher wrote:
>>> Do you think there are methods of reaching a customer and getting them to respond positively in less than 20 seconds after your introduction? Private Reply to John Bach |
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