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Can someone give me a basic primer on CRM?

Aug 07, 2005 1:13 am

re: Can someone give me a basic primer on CRM?

PJ Brunet

I was over at salesforce.com I think--they have some great Flash videos you can watch--people from various industries talking about "CRM"--so you get a variety of perspectives.

After watching all those videos I realized that I had been using a "CRM" system--for years now--though my webmail service provider. I use solve360.com for my email, but it also has an accounts manager--I highly recommend Norada if you don't need too many bells and whistles.

If you're doing a lot of technical support, I'd use a different system entirely--look into these scripts that web-hosting companies are using to respond to support "tickets".

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